Shipping policy

Shipping Policy

Effective Date: July 2026

At Calvary Sanctuary, we are committed to delivering your order safely and efficiently. Please read the following shipping policy before placing your order.

Processing Time

All orders are processed within 1–3 business days (Monday to Friday, excluding public holidays). During product launches, promotions, or holiday periods, processing times may take slightly longer. If there is a significant delay, we will notify you via email.

Australia Shipping

We ship Australia-wide.

Standard Shipping: Estimated delivery within 2–8 business days.

Express Shipping: Estimated delivery within 1–3 business days.

Shipping costs are calculated at checkout based on your location and selected shipping method.

International Shipping

We currently offer international shipping to selected countries. Delivery generally takes 7–21 business days, depending on your location and customs processing times.

International customers are responsible for any customs duties, import taxes, or additional fees charged by their country's customs authority.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number. Please allow up to 24 hours for tracking information to become active.

Incorrect Shipping Address

Please ensure your shipping address is accurate before completing your purchase. Calvary Clothing is not responsible for parcels sent to an incorrect address provided by the customer. If you notice an error, contact us immediately. We can only update the address if your order has not yet been shipped.

Lost or Delayed Parcels

Once your order has been handed to the shipping carrier, delivery is managed by the courier. If your parcel appears lost or is significantly delayed, please contact us and we will assist in opening an investigation with the courier.

Damaged Orders

If your order arrives damaged, please contact us within 48 hours of delivery. Include your order number along with clear photos of the damaged item(s) and the packaging so we can assess the issue and provide a suitable resolution.

Multiple Shipments

Orders containing multiple items may be shipped separately depending on stock availability. If this occurs, you will receive tracking information for each shipment.

Shipping Delays

Delivery estimates are provided as a guide only. Delays may occur due to weather conditions, public holidays, courier network disruptions, or customs inspections. We appreciate your patience in these circumstances.